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This course is a beginner’s introduction to HIFIS 4. In just over an hour, this course covers accessing HIFIS and getting oriented to the layout, as well as understanding client files, communications, and reports: basic information that almost every HIFIS user should know.

This course provides training for Newfoundland & Labrador staff equipped with the Shelter Worker rights template. In 3 hours of content, it covers: adding clients, consent, families, and other client information; shelter operations; providing goods, services, and group activities; incidents, and turnaways.

This course includes additional training for shelter staff who also perform supervisory functions. It includes: managing shelter beds; user accounts; service restrictions; coordinated access; and some light administrative tasks.

This course provides standard training for staff equipped with the Housing-Based Case Manager rights template. In 3 hours of content, it covers: adding clients, consent, families, and other client information; case management; the housing search process; goods, and financial assistance.

This course includes additional training for supervisors. It includes: managing user accounts; the directory of services; people; coordinated access; and some light administrative tasks.